Refund policy

Due to hygiene and safety reasons, we do not offer refunds, returns, or exchanges on any products purchased online. Please ensure all order details, products, and delivery information are correct before checkout.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with your order number and clear photos. Replacements are offered at our discretion.

Hair Technique is not responsible for courier delays, lost parcels, or incorrect addresses provided by customers